The Training Club FAQ
1. What services does The Training Club offer?
The Training Club offers a range of services including private gym memberships, personal training sessions, group fitness classes, and specialised fitness programs tailored to individual goals. Our certified trainers are dedicated to providing personalised attention to help you achieve your fitness objectives.
2. What are your hours of operation?
The Training Club operates as a private, by-appointment-only entity 24-hours Monday -Saturday. Please note that hours may vary on holidays and special occasions. For the most up-to-date information, please check our website or contact us directly.
3. How do I become a member?
To become a member, you can sign up through our App or on our website. Our team will guide you through the process and help you choose the membership plan that best suits your needs.
4. What types of membership plans do you offer?
We offer several membership plans, including monthly, blocks and annual options. Each plan provides access to our gym facilities, equipment, and selected fitness classes. For detailed information on pricing and benefits, please visit our membership page or speak to a member of our team.
5. How do I schedule personal training sessions?
Personal training sessions can be scheduled by contacting us via our App, email, or directly through our website. We recommend booking sessions at least one week in advance to ensure availability with your preferred trainer.
6. What is your cancellation policy for personal training sessions?
We require a minimum of 24 hours’ notice to cancel or reschedule a personal training session without penalty. Sessions canceled with less than 24 hours’ notice will be charged in full. This policy ensures that our trainers can manage their schedules effectively and accommodate other clients.
7. Are there any additional fees I should be aware of?
There may be additional charges for personal training sessions, specialised fitness programs, and certain group classes. Please refer to our pricing information or contact our staff for details on any applicable fees.
8. What should I wear to The Training Club?
Proper athletic attire and footwear are required at all times. This includes comfortable workout clothes and clean, non-marking athletic shoes. For specific classes or activities, additional guidelines may apply, which will be communicated by our staff.
9. How do you ensure the cleanliness and safety of the gym?
The health and safety of our members are our top priority. We have implemented strict hygiene protocols, including regular cleaning and sanitisation of equipment and facilities. Members are also encouraged to wipe down equipment after use and adhere to personal hygiene standards. Additionally, we conduct regular maintenance checks to ensure all equipment is in safe working order.
10. What measures do you take to protect my personal information?
We take the privacy and security of your personal information very seriously. We use industry-standard security measures to protect your data and ensure it is only used for the purposes outlined in our Privacy Policy. For more details, please refer to our Privacy Policy or contact us directly with any concerns.
11. How can I stay updated on news and events at The Training Club?
We regularly update our members on news, events, and promotions through email newsletters, social media, and our website. Make sure to subscribe to our newsletter and follow us on most Social Media Platforms to stay informed.
12. Who do I contact in case of an emergency at the gym?
In case of an emergency, please contact the nearest staff member immediately. Our staff is trained to handle emergencies and will assist you promptly. Additionally, emergency contact information is posted throughout the gym for your reference.
If you have any other questions or need further assistance, please do not hesitate to reach out to us. Thank you for choosing The Training Club for your fitness journey!